Return & Refund Policy

Return & Refund Policy

At NipponBites.store, your satisfaction is our priority. We strive to deliver fresh, high-quality groceries every time. If for any reason you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

Returns are accepted only in cases of:

  • Wrong item delivered
  • Damaged or defective product on delivery
  • Expired items received

Perishable goods (fresh produce, frozen items, dairy, and bakery) are not eligible for return unless they arrive damaged or spoiled.

2. Return Window

  • You must raise a return request within 48 hours of delivery.
  • Items must be unused, unopened, and in their original packaging (where applicable).

3. How to Request a Return

  • Contact us at support@nipponbites.store or via our customer support number within 48 hours.
  • Provide your order number, product details, and photos (if the product is damaged/incorrect).

4. Refunds & Replacements

  • After verification, we will arrange for a replacement or issue a refund to your original payment method within 5–7 business days.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Non-Returnable Items

  • Perishable items (unless defective/damaged on delivery)
  • Items purchased during clearance or special promotions (unless defective)
  • Opened or partially used products

6. Contact Us

If you have any questions about our return policy, feel free to reach us at:support@nipponbites.store

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Tsuyu Sauce (Soba & Udon) 500ml -Yamamori

From
¥ 650.00 ¥ 550.00

Elevate your Japanese dishes with Yamamori’s Tsuyu Sauce – a rich, versatile seasoning made from a blend of premium soy sauce, mirin, and dashi (Japanese soup stock). Perfectly balanced in flavor, this tsuyu brings umami depth and a touch of sweetness to cold soba, udon, tempura dipping sauce, or even as a base for hot noodle soups.

Quantity:

Add To Wishlist

Ingredients: Soy Sauce (Water, Soybeans, Wheat, Salt), Sugar, Dried Bonito Extract, Mirin (Sweet Rice Wine), Salt, Kelp Extract and Seasoning (Amino Acids, etc.)

CATEGORIES :Miso & Soup Stock, Noodle, Seasonings & Cooking Oil

Origin: Japan

Japanese Thirst Killer

From
¥ 1050.00 ¥ 950.00

Elevate your Japanese dishes with Yamamori’s Tsuyu Sauce – a rich, versatile seasoning made from a blend of premium soy sauce, mirin, and dashi (Japanese soup stock). Perfectly balanced in flavor, this tsuyu brings umami depth and a touch of sweetness to cold soba, udon, tempura dipping sauce, or even as a base for hot noodle soups.

Quantity:

Add To Wishlist

Ingredients: Soy Sauce (Water, Soybeans, Wheat, Salt), Sugar, Dried Bonito Extract, Mirin (Sweet Rice Wine), Salt, Kelp Extract and Seasoning (Amino Acids, etc.)

CATEGORIES :Miso & Soup Stock, Noodle, Seasonings & Cooking Oil

Origin: Japan

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