Privacy Policy

Privacy Policy

NipponBites, . operates the NipponBites ecommerce grocery platform . We are committed to protecting your personal information and your right to privacy under the Act on the Protection of Personal Information (APPI) of Japan and other applicable laws.

1. Information We Collect

  • Personal Information:. Name, address, email, telephone number, payment details, and any information you provide when creating an account, placing orders, or contacting customer support.
  • Usage Data: IP address, browser type/version, pages visited, time and date stamps, and other analytics when you use our Service (including through cookies and similar tracking technologies).

2. How We Use Your Information

  • Order Fulfillment: Process your orders, arrange deliveries, and communicate order status.
  • Account Management: Create and maintain your account; authenticate log-ins.
  • Customer Support: Respond to inquiries, complaints, or requests.
  • Marketing: With your consent, send promotional emails and newsletters about new products, offers, and updates. You may opt out at any time.
  • Improvement & Analytics: Analyze trends and usage to improve our Service, troubleshoot issues, and enhance security.

3. Sharing & Disclosure

  • Service Providers: We share personal data with trusted third parties (e.g., payment processors, logistics partners) solely to perform Services on our behalf under strict confidentiality agreements.
  • Legal Requirements: We may disclose data to comply with laws, respond to legal process, or protect our rights, property, or safety of others.
  • Business Transfers: If we merge, are acquired, or sell assets, your information may be transferred as part of that transaction, subject to confidentiality safeguards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, provide personalized experiences, and collect analytics. You may disable cookies via your browser settings, but this may affect Service functionality.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined herein or as required by law—generally up to 5 years for transaction records under Japanese tax regulations.

6. Your Rights

Under APPI, you have the right to:

  • Request access to your personal data.
  • Request correction, addition, or deletion of inaccurate or incomplete data.
  • Withdraw consent where processing is based on it.
  • Request data portability.

To exercise these rights, please contact us at privacy@nipponbites.store

7. Security

We implement reasonable organizational, technical, and administrative measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no online system is completely secure.

8. International Transfers

If we transfer personal data outside Japan, we ensure appropriate safeguards (standard contractual clauses or adequacy decisions) to protect your information.

9. Children’s Privacy

Our Service is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us to request deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will change accordingly. We encourage you to review this page periodically.

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